How do I contact customer service?
How can I get to the NAFECO Main Office?
How and when are my items shipped?
Do you ship to P.O. Boxes?
Do you take International orders?
How can I place an international order?
How do you handle territory restrictions on products?
What is your return policy?
Does NAFECO charge Sales Tax?
What if I want to order an item not found on the web site?
How do I contact customer service?
Our knowledgeable customer service representatives are ready
to answer any questions about your order. For assistance, please call the
following numbers:
NAFECO Customer Service - 1-800-628-6233
Monday - Friday - 8 a.m. to 5 p.m. (Central)
NAFECO Public Safety - 1-800-322-6233
Monday - Friday - 8 a.m. to 5 p.m. (Central)
How can I get to the NAFECO Main Office?
Our main office is located in Decatur, Alabama. You can easily get directions to our main office by clicking on the Get Directions link to the right
and typing in your current location/address. You will then see a map with directions on how to get to us from anywhere in the US!
Get Directions
How and when are my items shipped?
All items placed online are shipped out via UPS. UPS
can only ship to addresses without P.O. Boxes. If we must ship to a P.O. Box,
then it will be sent via US Mail, but we have no way to track the order. We
prefer shipping orders via UPS to allow for easier tracking and to better assist
you the customer in getting your orders in a timely manner. Shipping time
varies depending on the location of the addressee. Once an order is entered,
it can take up to 7 days for the shipment to arrive. All items ordered online
are shipped out from our main store in Decatur, AL.
Items are shipped out during our normal business hours from
Monday through Friday. If any orders are placed on Saturday or Sunday, then
they will be processed and shipped out the following Monday provided the items are
in stock. Most orders placed before 4 PM CST will be shipped the same day provided
the items are in stock. Any orders placed after 4pm Central time will be processed
and shipped out the next business day provided they are in stock. If an item
is ordered that is out of stock, then the item will be shipped once the item arrives
in inventory. Special order items can take anywhere from 45-60 days to be
processed and shipped to your location. Feel free to contact customer service
for any other questions you have concerning orders.
Do you ship to P.O. Boxes?
No. We ship all products via couriers which have tracking
capabilities, so packages will not be lost during transit. If you would like something
shipped to a P.O. Box please call our customer service department at 1-800-628-6233.
Do you take International orders?
Currently we can only take and fulfill online (webstore)
orders from persons paying in US Dollars and requesting delivery within the 48 contiguous
United States Only.
How can I place an international order?
Due to the rise of fraudulent orders being placed online
to companies like us, we have to be careful of the orders we take from customers
outside of the United States. Because of this, if you are a legitimate customer
from overseas, you must prepay any order by wire transfer of funds to our bank and
we must verify funds have been received before we ship anything. We will not
accept any overseas credit card information.
Please contact NAFECO if you have any questions concerning
this matter and sorry for any inconvenience this may cause.
How do you handle territory restrictions on products?
Some of the items we sell are restricted by territory, meaning
we can only sell those items in a specified area. You will be notified on the Product
Details page if an item is restricted by territory. NAFECO has the right to evaluate
each order after it has been placed to determine if the items are available to your
location and change or modify the order accordingly depending upon the item(s) territorial
restrictions.
You will be notified if your order is modified prior to shipment of the order. If
you have further questions about territory restrictions please call 1-800-628-6233
and ask for customer service.
What is your return policy?
All returns must have prior approval and must have specific
marking instructions. (Including: RGA number, invoice/pack slip and brief detail
of return)
Custom and non-stock items are not returnable. (Special
made adapters, equipment, and/or garments)
Return of stock items will be charged a 15% Restock Fee
and must be returned within 30 days of receipt in new condition. Any items
allowed by a vendor to return will be subject to that vendor's return fees and policies.
FREIGHT
Unless shipped in error by NAFECO, the customer
is responsible for any freight charges to return items. If exchange, the customer
is also responsible for freight to ship new items.
NOTE
- Custom sized items are not returnable
- Items that have heat transfer/lettered/embroidery are
not returnable
- Defective items will be handled according to manufacturers
policies
Does NAFECO charge Sales Tax?
NAFECO is required by law to collect and remit sales tax
in every state where it owns or operates physical stores or distribution facilities
In order to simplify tax calculations, the applicable sales tax is determined by
the prevailing rate in the capital city of the delivery address. Orders sent to
APO/FPO addresses are not subject to sales or use taxes.
Sales Tax - Institutional, Commercial & Nonprofit:
Institutional, commercial, nonprofit and tax exempt customers, please call:
NAFECO Commercial Sales - 1-800-628-6233
Monday - Friday - 8 a.m. to 5 p.m. (Central)
You must have a sales tax exemption certificate on file with us or we will be required
to add applicable sales tax to your order. A customer using a restricted sales tax
exemption certificate (per purchase order) must submit a confirming purchase order
referencing the state sales tax exemption number for all orders that are exempt
from sales tax.
What if I want to order
an item not found on the web site?
We are adding items to our web site every day. Since
we have so many items in stock, we may not have every item on the site at the moment.
Just because something is not on the site does not mean we do not carry the item.
If you are looking for an item and do not see it on our web site, then please email
or call us (800-628-6233) and let us know. We will do our best to get the
item online as soon as possible for you. Our goal is to make ordering online
easy for you and to have as much info provided for you as we can.